Posted: Friday, November 3, 2017 3:33 AM
MRV Minimum Salary:
MRV Maximum Salary:
NON BARGAINING UNIT:NBU
Number of Openings:
Up to 25
Receives, researches, resolves and/or escalates incoming customer (active employees, vendors) Accounts Payable and Supply Chain inquiries and requests via telephone, internet or web:portal channels in a culture of high accountability, continuous improvement and customer satisfaction.
Understand the needs of the internal and external customers in order to deliver high quality support and improved productivity for the customers.
Work safely without injury or accident. Read, understand and comply with Entergy Service Policy and Procedures as they are amended.
Records caller inquiries and requests, communicates resolutions and updates cases using case management tools; maintains customer contact until request is resolved.
Escalates complex cases to appropriate Tier 2 or Tier 3.
Participates in cross:training. Works with Contact Center Manager to identify a minor set of responsibilities to develop and perform
Communicate and cooperate in a professional manner with peers, supervision, external and internal customers to maintain a safe and productive environment.
Minimum education required of the position
High School Diploma or equivalent. Secondary education degree strongly preferred.
Minimum experience required of the position
Desired: 2 years relevant work experience in a customer service environment or role.
Experience in Human Resource Operations, Payroll, Accounts Payable and/or Supply Chain preferred.
Experience in relevant computer applications (MS Office).
Minimum knowledge, skills and abilities required of the position
Requires ability to work in a very structured environment with a diverse workforce.
Good customer service skills and professional demeanor.
Good interpersonal skills with the ability to build rapport and collaborate across customers and Entergy Shared Services as needed
Good listening, verbal and written communication skills with attention to detail
Ability to process requests quickly, accurately, and consistently with general supervision
Ability to assess problems and resolve or escalate to appropriate team to resolve
Good time management, organization and multi:tasking skills and ability to manage individual assignments
Any certificates, licenses, etc. required for the position
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non:discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Location: Baton Rouge, hammond
• Post ID: 30582087 batonrouge