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Posted: Thursday, October 26, 2017 10:44 AM

Job Description:/h3:
PTS Solutions
Job Description

Job Title: Software and Training Specialist
Department: Operations
Reports To: Field Operations Manager

PTS Solutions, Inc. is a technology provider of public safety software products and services since 1988. We provide an integrated product suite of management solutions. We pride ourselves on providing unmatched customer service after the sale. PTS Solutions has an immediate opening for a Software and Training Specialist.
PTS Solutions is looking for an energetic, highly motivated individual to join our customer support team to provide implementation consultation and training, engaging learners with varying skill levels. This person will also provide ongoing technical support, troubleshooting and analyzing issues and solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast:paced environment and have the ability to provide an excellent, 100 customer service focused experience to customers with every interaction, this is the job for you. The successful candidate will be a highly motivated, self:starter, who has a passion for excellence and values integrity, innovation and success.

* Develop an extensive working knowledge of the PTS Solutions Platinum product suite.
* Provide software application training using a variety of delivery methods including web:based and on:site training
* Coordinate new customer implementations, providing effective training to maximize use of the software
* Develop training materials for PTS Solutions product Platinum implementation
* Provide end:user application support via phone and email
* Troubleshoot issues reported by customers and provide solutions
* Facilitate problem:solving between end user and PTS Solutions development staff
* Participate with PTS Solutions development staff in testing new releases of the product
* Develop working relationship with PTS Solutions Sales and Marketing staff to utilize product knowledge and customer relationships in support of sales efforts

Requirements / Experience / Skills:
* Associates Degree or equivalent work experience is required
* Experience delivering web:based training is highly preferred
* Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students * Ability to communicate professionally by phone and email
* Ability to cultivate positive working relationships with customers and coworkers
* Ability to effectively communicate technical information in non:technical terms * Ability to effectively organize and maintain customer data
* Analytical and troubleshooting skills
* Experience diagnosing problems with software products (preferred)
* Advanced knowledge of Internet Explorer and using web:based applications
* Advanced knowledge of Microsoft Office products : Word, Excel, Outlook, PowerPoint Benefits: Salaried Position Paid Vacation and Holidays Health Insurance Allowance Lifelong Learning Class Benefits
Company Description:/h3:
Professional and Technical Software Solutions (dba PTS Solutions) has been developing software for criminal justice and supporting agencies since 1988. We offer a full line of public safety software solutions to manage everything from the initial 911 call, to the mobile dispatch, the officers arrest report, the jail booking, and the court docket. We even have solutions for after court registries to document sex offenders and probationers. In between, we offer more specific solutions such as investigation case management, pawn shop tracking, training and certifications, and more.
All of the systems are tied together in one database to optimize data sharing and minimize duplicate entry.


• Location: Baton Rouge

• Post ID: 30333582 batonrouge is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017