Posted: Saturday, November 4, 2017 6:09 AM
Job Description The Telecommunications Analyst 2 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. The senior level position has advanced knowledge in their field, assumes higher level projects and mentors and trains staff members. Company Description Our Lady of the Lake is part of Louisiana’s largest, most advanced and respected healthcare system – the Franciscan Missionaries of Our Lady Health System. The regional medical center has served as an ambassador for compassionate healthcare in the Baton Rouge region for more than 90 years. From improving patient care to initiating new construction projects, our focus remains on serving the region through innovative partnerships with each other and the community.
• Location: Baton Rouge
• Post ID: 30653502 batonrouge