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Posted: Thursday, February 1, 2018 3:42 AM

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses A cents € " Unum US, Colonial Life, and Starmount Life A cents € " are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US. General Summary:Oversees the daily activities of the Life Customer Service team.Principal Duties and Responsibilities Prepares daily Phone Queue ScheduleMonitors compliance of phone scheduleReview of all billing itemsTraining new employees on individual job responsibilitiesResponding to CSRA cents € (TM) s questions on an ongoing basisReview free form letters Life employees have prepared to send to Customers for unique situationsConducting annual performance reviews for staffCounseling employees on behavioral issues as neededEvaluating policies which have lapsed due to non-payment for determination of reinstatement eligibilityClaims processing for the beneficiaries of a deceased policyholderScheduling staff to ensure proper coveragePrepare monthly department reports for submission to managementParticipate in system testing as needed Job Specifications Strong verbal communication skillsExcellent customer service philosophyAbility to lead and motivate othersCritical thinking and problem-solving abilitiesFamiliarity with Microsoft Office and Internet researchHigh school diploma or equivalentMinimum 3-5 years customer service experienceLife & Health Agent license preferred Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.Company:Starmount Life


• Location: Baton Rouge

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