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Posted: Monday, February 5, 2018 3:33 AM

**Title:** Site Service Representative **Location:** US-LA-Zachary **Job Number:** JB020718 Advanced Technology Services (ATS) grew out of the need for American business to remain competitive in a rapidly changing global economy. ATS has grown into a leading supplier of outsourced factory maintenance, industrial component repair and IT services for top Fortune 500 companies. ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work. ATS has an immediate opening for a Site Service Representative. This individual will be responsible for identifying and implementing processes to manage the customers' repairable parts program. Responsibilities will include: + Developing and implementing standard ATS processes for the customers' repairable parts management and identifying opportunities for continuous process improvement + Identifying, capturing, and processing repairable parts at the customers' sites + Maintaining warranty information for all repairable parts at the customers' site + Serving as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs + Developing, preparing, and presenting standard metrics and reporting to customer(s) and manager + Documenting and presenting cost savings opportunities to the customer(s) + Identifying opportunities to expand ATS services, and working with sales and operations management to write and present proposals, persuade customers, and grow the revenue of the site(s) + Mentoring and training other Site Service Representatives Qualifications: + Associates Degree, or equivalent experience + Previous experience working in a factory environment + Strong customer service and intermediate sales skills + Ability to recognize part numbers and to distinguish among different types of parts on a basic level + Proficiency with computers and basic inventory/maintenance applications + Previous experience and documented results with process improvement methodologies, such as Six Sigma, Lean, KANBAN, or JIT + General understanding of ATS product and service offerings ATS offers a competitive salary and benefits program which includes: + Medical/dental plans + Prescription drug program + Vision plan + 401(k) with company match + Tuition reimbursement + Flexible spending account ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. **Job:** Maintenance and Repair


• Location: Baton Rouge

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