Posted: Friday, February 9, 2018 11:14 AM
Approved in accordance with the Entergy guidelines
NON BARGAINING UNIT:NBU
Number of Openings:
Up to 25
Manage a team of resources to process employee and retiree PeopleSoft transactions. This includes a variety of transactions including benefit enrollment, pay and data changes, adding or modifying positions, etc. The job requires a heavy emphasis on customer service with an eye towards continuously improving, enhancing and making easy the user experience for employees and retirees. The job includes interaction with technical resources in support of the PeopleSoft system including any break:fix items and or enhancements. The job also entails providing direction for HR professionals in areas of company and business unit policies, performance management, discipline, leave and labor relations.
Continuously look for ways to improve and simplify processes for employees, retirees and the employee services team. This could include process changes, procedural changes or policy changes.
Provide superior customer service embracing a culture of high accountability.
Work in partnership with the IT organization, to implement and maintain technologies (i.e PeopleSoft Update manager) that are easy to use and contain accurate and complete information.
Work directly with technical resources on issues and/or enhancements including requirements, design, testing, etc.
Manage the process to capture and resolve requests, while focusing on costs and objectives, achieving excellence in areas of quality and efficiency.
Develop and maintain appropriate performance metrics, consistent with a high performing service center. Conduct user surveys to assess performance, satisfaction and opportunities for improvement. Use information to improve supported process as well as Service Center performance.
Collaborate with HR Leaders and HR Business Partners to ensure high quality delivery of company:wide programs at the transactional level, as well as planning and prioritizing change efforts.
Supports the success of a high:performing shared services organization by helping to champion and drive the long:term Entergy Shared Services vision and value proposition.
Meet Service Center financial objectives by estimating budget requirements : prepare an annual budget; analyze variances; and initiate corrective actions to realize departmental/corporate budget targets.
Create and distribute service center performance reports after collecting relevant data as well as, analyzing and summarizing center data and relevant trends. Define additional productivity enhancements that improve Service Levels, processes, and/or business unit efficiency and effectiveness.
Minimum education required of the position
Bachelors degree in related field or the equivalent work experience.
Minimum experience required of the position
Experience in HR or in a Utility / generation operations (Bargaining and non:bargaining unit environments)
Experience in/or exposure to P and L responsibilities
Exposure to/Experience in customer services (preferred)
Experience managing large project implementations and related budgets, personnel, risk and contingency plans
Experience in stakeholder management and high:level communications
Minimum of 5 years of supervisory or leadership experience
Experience with pr
• Location: Baton Rouge, hammond
• Post ID: 33721892 batonrouge